NOVA TEMPUS

Terms & Conditions

Last updated: August 2026

1. General Information

These Terms & Conditions apply to all purchases made through www.novatempus.nl (operated by IlseWitjes, registered with the Dutch Chamber of Commerce under KVK number 70821747). By placing an order, you agree to these terms.

Nova Tempus sells two categories of products: antique and vintage pieces (one-of-a-kind items) and new sustainable  products (kitchen & garden product). These categories are subject to slightly different conditions, as outlined below.

2. Products

Antique & Vintage Items

Each antique or vintage piece is unique. All items are described and photographed as accurately as possible. Minor signs of age and wear are inherent to the nature of antique goods and are not considered defects. Product descriptions include dimensions and any relevant condition notes.

New Products

New antique-inspired products are described with full specifications on the relevant product pages. If you have any questions before ordering, please contact us at novatempusshop@gmail.com

3. Pricing & Payment

All prices on our website are listed in euros (EUR) and include VAT where applicable. Hazel & Morris reserves the right to adjust prices at any time. The price applicable to your order is the price displayed at the time of purchase.

We accept the following payment methods:

• iDEAL

• Credit card (Visa, Mastercard)

• PayPal

• Bank transfer

Orders are processed once payment has been received in full. In the case of bank transfer, your order will be held for 5 business days pending receipt of payment. If payment is not received within this period, the order may be cancelled.

4. Shipping

We ship to the Netherlands, Belgium, Germany, the United Kingdom, and internationally. Shipping costs are calculated at checkout based on the size and weight of your order and your delivery address.

Orders are shipped via DHL (smaller items) or FedEx (larger pieces such as bobbin chairs, and tables). Once your order has been dispatched, you will receive a confirmation email with tracking information.

Delivery times are estimates and may vary depending on the carrier and destination. Nova Tempus is not responsible for delays caused by the carrier or customs procedures.

For international orders, please note that import duties, taxes, and customs fees may apply upon delivery. These costs are the responsibility of the buyer.

5. Returns & Right of Withdrawal

Your right to withdraw

If you are a consumer purchasing from within the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason, in accordance with EU consumer law (Directive 2011/83/EU).

To exercise this right, please notify us within 14 days of receipt by email at novatempusshop@gmail.com. Include your order number and a brief description of the item(s) you wish to return.

Conditions for return

Returns are accepted subject to the following conditions:

• Items must be returned in their original condition, unused, and in their original packaging.

• Customised or painted items are excluded from the right of withdrawal and cannot be returned.

• Items must be unused and in their original packaging.

• You must contact us within 14 days of receipt to initiate a return. Items sent back without prior notification will not be accepted.

Return shipping

The buyer is responsible for arranging and covering the cost of return shipping. We strongly recommend using a tracked and insured service, as Nova Tempus cannot be held responsible for items lost or damaged in transit during a return.

Refunds

Once we have received and inspected the returned item, we will process your refund within 14 days. We will refund the purchase price of the item. Original shipping costs are non-refundable.

Refunds are issued to the original payment method.

6. Damage in Transit

We pack all items with great care. However, if your order arrives damaged, please contact us at novatempusshop@gmail.com within 48 hours of delivery. Include:

• Your order number

• A description of the damage

• Clear photographs of the damaged item and packaging

We will work with you to find a fair resolution, which may include a replacement, repair, or refund depending on the situation.

7. Complaints

If you are not satisfied with your purchase or our service, please contact us as soon as possible at novatempusshop@gmail.com. We aim to respond to all complaints within 5 business days and to find a solution within a reasonable timeframe.

If we are unable to resolve your complaint, you may submit it to the European Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

8. Intellectual Property

All content on www.novatempus.nl— including text, photographs, imagery, and branding — is the property of Hazel & Morris and may not be reproduced, copied, or distributed without prior written permission.

9. Privacy

We handle your personal data with care and in accordance with the General Data Protection Regulation (GDPR). Your data is used solely for processing your order and communicating with you about it. We do not sell or share your personal data with third parties, except where required to fulfil your order (e.g. carriers).

For full details, please refer to our Privacy Policy on the website.

10. Governing Law

These Terms & Conditions are governed by Dutch law. Any disputes arising from a purchase shall first be addressed directly with Nova Tempus. If unresolved, disputes may be submitted to the competent court in the Netherlands.

Contact

Nova Tempus

novatempusshop@gmail.com

KVK: 70821747

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at novatempusshop@gmail.com. Please note that returns will need to be sent to the following address: Apeldoornseweg 128, 6814 BP Arnhem

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at novatempusshop@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at novatempusshop@gmail.com.

The Netherlands